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I really enjoyed the article about the generous boss. How I wish my 87 year-old aunt could live in one of these facilities! I hope your message strikes a ...

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I truly enjoy your blog and have shared with many of my colleagues.Wendy

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I've been receiving your emails for almost a year now. They have been very encouraging in the development of our "Age in Place" design.

Author Archives: Steve Moran

About Steve Moran

I run Senior Housing Forum. I am passionately curious about lots of things. I thrive on stories. Particularly stories about senior housing providers and vendors who are innovating to better serve seniors. In addition to running Senior Housing Forum, I work with Vigil Health Solutions a company that provides terrific emergency call systems.

The caregivers are exhausted, tense and continually thinking about finding another job.   read more

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NIC Says Seniors Housing Market Occupancy Continues to Recover

NIC’s View of the Senior Living Market Space   read more

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How to Maximize Your Internet Leads

Internet leads are almost as valuable as those highly prized word-of-mouth leads.   read more

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How to Optimize Your Social Environment via Social Media to Grow Census

Three questions for every growth oriented senior living community   read more

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Do We Really Need Another Conference? – An Interview with Bailey Beeken

A conversation with Bailey Beeken about why the senior living industry needs another conference.   read more

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Tour Week #20 – Four Communities Four Wipeouts

If you look at this series you will discover more service failures than blow-out success stories.   read more

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Being #2 is a Pretty Good Place to Be – A Conversation with Bruce Mackey of Five Star Senior Living

A conversation with Bruce Mackey, CEO of Five Star Senior Living about how they are impacting the lives of seniors.   read more

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So What’s The Difference – A Look at the Importance of Customer Service

Recently I came across the following blog article: Case Study: How Home Depot Nailed the Competition. The critical point of the article is that in high choice industries[i] there is a direct correlation between the quality of customer service and …   read more

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The Problem with Rules and Regulations . . . They Can Kill

Over burdening healthcare with rules and regulations hurts the people it is supposed to serve.   read more

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Why Brookdale Should Not Be on The List of Worst Companies to Work For

Over the last couple of weeks I have received about half a dozen emails from readers that start with these words: “Have you seen this?”   read more

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