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I really enjoyed the article about the generous boss. How I wish my 87 year-old aunt could live in one of these facilities! I hope your message strikes a ...

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Author Archives: Steve Moran

About Steve Moran

I run Senior Housing Forum. I am passionately curious about lots of things. I thrive on stories. Particularly stories about senior housing providers and vendors who are innovating to better serve seniors. In addition to running Senior Housing Forum, I work with Vigil Health Solutions a company that provides terrific emergency call systems.

The caregivers are exhausted, tense and continually thinking about finding another job.   read more


NIC Says Seniors Housing Market Occupancy Continues to Recover

NIC’s View of the Senior Living Market Space   read more


How to Maximize Your Internet Leads

Internet leads are almost as valuable as those highly prized word-of-mouth leads.   read more

social image

How to Optimize Your Social Environment via Social Media to Grow Census

Three questions for every growth oriented senior living community   read more


Do We Really Need Another Conference? – An Interview with Bailey Beeken

A conversation with Bailey Beeken about why the senior living industry needs another conference.   read more


Tour Week #20 – Four Communities Four Wipeouts

If you look at this series you will discover more service failures than blow-out success stories.   read more

Five Star Senior Living

Being #2 is a Pretty Good Place to Be – A Conversation with Bruce Mackey of Five Star Senior Living

A conversation with Bruce Mackey, CEO of Five Star Senior Living about how they are impacting the lives of seniors.   read more


So What’s The Difference – A Look at the Importance of Customer Service

Recently I came across the following blog article: Case Study: How Home Depot Nailed the Competition. The critical point of the article is that in high choice industries[i] there is a direct correlation between the quality of customer service and …   read more


The Problem with Rules and Regulations . . . They Can Kill

Over burdening healthcare with rules and regulations hurts the people it is supposed to serve.   read more


Why Brookdale Should Not Be on The List of Worst Companies to Work For

Over the last couple of weeks I have received about half a dozen emails from readers that start with these words: “Have you seen this?”   read more